❓ Help Centre

Hijabee FAQ — Quick Answers,
No Runaround

Everything you need to know about playing on Hijabee — from your first deposit to cashing out your winnings. Browse by topic or search below.

Support Topics

What Do You Need Help With?

Jump straight to the topic that matters most to you right now.

Registration & Account

How to sign up, verify your account, reset your password, and manage your profile settings on Hijabee.

Deposits & Withdrawals

bKash, Nagad, Rocket, and bank transfer — how to deposit, minimum amounts, withdrawal times, and limits.

Bonuses & Promotions

Welcome bonus, reload offers, cashback, and VIP rewards — how they work and how to claim them.

Games & Rules

How each Hijabee game works — Live casino, Fishing, Racing, Dice — and where to find the rules.

App & Mobile

How to download the Hijabee app, install it on Android or iOS, and troubleshoot common mobile issues.

Security & Responsible Gaming

Account security, SSL protection, RNG fairness, self-exclusion options, and responsible gaming tools.

All Questions

Frequently Asked Questions

Can't find what you're looking for? Use the search bar above or contact our 24/7 live support team.

All Account Payments Bonuses Games App Security
Registration & Account

Signing up on Hijabee takes about two minutes. Go to hijabee.live/register, enter your mobile number, choose a strong password, and hit Create Account. That's it — no documents, no waiting period. Your account is active immediately and you can make your first deposit right away. If you run into any trouble during registration, our 24/7 live chat team can walk you through it in real time.

Basic play and deposits don't require identity verification. However, for larger withdrawals Hijabee may ask you to confirm your identity to protect your account and comply with platform security standards. This is a one-time process — submit a valid ID and it's usually reviewed within a few hours. Once verified, your account has no withdrawal restrictions.

Go to the login page and click Forgot Password. Enter the mobile number linked to your account and you'll receive a reset code via SMS. Enter the code, set a new password, and you're back in. The whole process takes under a minute. If you no longer have access to your registered number, contact support directly via live chat.

No — each player is allowed one account only. Duplicate accounts are against Hijabee's terms and may result in both accounts being suspended and any pending withdrawals being cancelled. If you think you've accidentally created a second account, contact support immediately and they'll help you sort it out without penalty.

Account contact details can be updated through your profile settings once you're logged in. For security reasons, changing your registered mobile number requires a verification step — you'll need to confirm the change from your current number before the new one is saved. If you've lost access to your old number, reach out to live support with proof of identity.
Deposits & Withdrawals

Log in to your Hijabee account and go to the Deposit section. Select bKash as your payment method, enter the amount you want to deposit, and follow the on-screen steps. You'll be prompted to confirm the payment from your bKash app or via USSD. Once confirmed, the funds appear in your Hijabee balance within minutes. The minimum deposit via bKash is ৳100.

Hijabee supports bKash, Nagad, Rocket, bank transfer, and cryptocurrency. All mobile wallet options (bKash, Nagad, Rocket) are fully integrated — no third-party exchanger needed. You deposit and withdraw directly from the Hijabee cashier. Crypto deposits are also available for players who prefer that route.

Withdrawals via bKash, Nagad, and Rocket are typically processed the same day — most go through within a few hours of the request being submitted. Bank transfers can take up to 24 hours depending on your bank's processing schedule. Crypto withdrawals are usually confirmed within 30–60 minutes. If your withdrawal is taking longer than expected, check your account verification status or contact live support.

The minimum withdrawal on Hijabee is ৳200. Maximum withdrawal limits vary by account tier — standard accounts have a daily limit, while VIP members enjoy significantly higher limits. If you're a regular player and need a higher withdrawal ceiling, joining the VIP programme is the fastest way to unlock it. Your current limits are always visible in the cashier section of your account.

First, wait a few minutes — mobile wallet deposits occasionally take a short time to clear during peak hours. If the balance still hasn't updated after 10 minutes, take a screenshot of your bKash/Nagad transaction confirmation (showing the transaction ID and amount) and send it to the Hijabee support team via live chat. They'll manually verify and credit the deposit, usually within 15–20 minutes.

Hijabee does not charge any platform fees on deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket) may apply their standard transaction charges on their end — this is outside Hijabee's control. For bank transfers, your bank may charge a small processing fee. Crypto withdrawals are subject to standard network gas fees.
Bonuses & Promotions

The 100% welcome bonus is applied automatically on your first deposit — no promo code required. Register your account, make your first deposit via bKash, Nagad, or any supported method, and the bonus is credited to your balance immediately. For example, if you deposit ৳1,000, you'll have ৳2,000 to play with. The bonus can be used across all Hijabee games.

Hijabee keeps wagering requirements straightforward. The welcome bonus has a standard rollover requirement that must be met before the bonus amount can be withdrawn. The exact multiplier is shown clearly in the bonus terms at the time of claiming — there are no hidden conditions. Bets placed on any game in the Hijabee library count toward clearing the wagering requirement.

Yes. Hijabee runs weekly cashback promotions for active players — a percentage of your net losses over the week is returned to your account every Monday. Reload bonuses are offered on selected days and are sent via SMS or push notification through the Hijabee app. VIP members receive higher cashback rates and more frequent reload offers as part of their tier benefits.

Every bet you place on any Hijabee game earns VIP points. As your points accumulate, you move through tiers — Bronze, Silver, Gold, and Platinum. Each tier unlocks better cashback rates, higher withdrawal limits, priority support, and exclusive bonuses. There's no application process — your tier updates automatically based on your activity. Visit the VIP page to see the full tier breakdown and current point requirements.
Games & Rules

Hijabee offers six main game categories: Live Casino (Baccarat, Roulette, Teen Patti), Shade Dragon Fishing, Ezugi Live (Andar Bahar, Dragon Tiger), Racing (virtual horse and greyhound), Dice (provably fair), and 3 Gods Fishing. All games are available on both mobile and desktop without any downloads required.

In Hijabee's fishing games — Shade Dragon Fishing and 3 Gods Fishing — you aim and shoot at fish swimming across the screen. Each fish has a different payout value. You spend ammo (which costs real money) to fire, and when you catch a fish, you win its listed payout. Bigger, rarer fish pay more. Boss creatures appear periodically and offer the highest multipliers. The key is managing your ammo spend against the potential return on each target.

Yes. The Dice game on Hijabee uses a provably fair system — before each roll, you can see the exact probability of winning based on your chosen target number. The result is generated by a certified RNG that cannot be manipulated. You can verify each roll outcome independently. This makes Dice one of the most transparent games on the platform, ideal for players who want full visibility into the odds before every bet.

Racing events on Hijabee run every few minutes throughout the day and night. Virtual horse and greyhound races are available 24/7 — there's no waiting for a real-world race schedule. Each event takes under two minutes from start to finish, making it one of the fastest games on the platform. Odds are displayed clearly before each race and you can place win, place, or each-way bets.

Ezugi Live is a dedicated section powered by Ezugi — one of the most established live casino providers in Asia. While the main Live Casino section covers standard tables, Ezugi Live adds region-specific games like Andar Bahar and Dragon Tiger that are particularly popular among South Asian players. The stream quality is consistently high, bet limits are flexible, and all tables are hosted by professional dealers in licensed studios.
App & Mobile

Visit the Hijabee App page on your mobile browser and follow the download instructions for your device. The Android APK can be downloaded directly — you may need to allow installation from unknown sources in your phone settings, which is a standard step for apps not distributed through the Play Store. iOS users can install via the Safari browser prompt. Installation takes about two minutes and the app is free.

Yes, the Hijabee app works on iPhone. iOS users install it as a Progressive Web App (PWA) directly from Safari — tap the Share button, then Add to Home Screen. It behaves like a native app, loads quickly, and supports biometric login (Face ID / Touch ID). Visit the App page for step-by-step instructions specific to your iOS version.

The Hijabee app is actually more data-efficient than the browser version because it caches assets locally after the first load. Live casino streams do use a steady amount of data — roughly 200–400 MB per hour depending on stream quality. If you're on a limited data plan, you can lower the stream quality in the game settings. Fishing and Dice games use significantly less data than live streams.

Try these steps in order: (1) Close the app fully and reopen it. (2) Check your internet connection — switch between Wi-Fi and mobile data to see if one is faster. (3) Clear the app cache in your phone settings. (4) Uninstall and reinstall the app from the App page. If the issue persists after reinstalling, contact Hijabee support via live chat and mention your device model and OS version so they can investigate quickly.
Security & Responsible Gaming

Yes. Hijabee uses SSL (Secure Socket Layer) encryption across the entire platform — every transaction, login, and piece of account data is protected. All games use certified RNG systems that are independently tested for fairness. Live casino tables are streamed from licensed studios with professional oversight. Your personal and financial information is never shared with third parties.

Use a strong, unique password that you don't use on other sites. Enable biometric login on the Hijabee app if your device supports it. Never share your login credentials with anyone — Hijabee support will never ask for your password. If you receive a suspicious message claiming to be from Hijabee asking for your account details, report it to support immediately. Log out of your account when using shared devices.

Hijabee takes responsible gaming seriously. Through your account settings you can set daily, weekly, or monthly deposit limits to control your spending. You can also set session time reminders, request a temporary account cooling-off period, or apply for full self-exclusion if you feel you need a longer break. For more information on all available tools, visit the Responsible Gaming page. Hijabee is an 18+ platform only.

Act immediately — change your password right away via the login page using the Forgot Password option. Then contact Hijabee support via live chat and report the suspected unauthorised access. The security team can review your account login history, freeze any suspicious activity, and help you secure the account. If any funds were moved without your authorisation, document the details and report them to support as part of the investigation.
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About Hijabee Support

Still Have Questions? We've Got You

Hijabee was built specifically for players in Bangladesh, and that means our support team understands exactly what you're dealing with — whether it's a bKash transaction that didn't clear, a bonus that looks confusing, or a game you've never tried before. We don't give you a ticket number and make you wait three days. Our live chat is open around the clock, every single day, and most issues get resolved in under ten minutes.

The FAQ on this page covers the questions we hear most often from Hijabee players across Bangladesh. We update it regularly as new features roll out — so if you're reading about a payment method or game that wasn't available before, it's probably new. Bookmark this page and check back whenever something comes up.

One thing players ask us a lot is whether Hijabee is safe to use with bKash. The answer is yes — every bKash transaction goes through an encrypted payment gateway and your wallet details are never stored on our servers. The same applies to Nagad and Rocket. We process thousands of deposits and withdrawals every day without issue, and our finance team monitors transactions in real time to catch anything unusual before it becomes a problem for you.

If you're new to online casino gaming, the Hijabee FAQ is a good place to start. Read through the Games section to understand how each game type works before you put real money on the table. The Fishing games in particular — Shade Dragon Fishing and 3 Gods Fishing — have a learning curve that's worth understanding upfront. Knowing how ammo costs relate to potential payouts will make your sessions a lot more enjoyable.

For players who are serious about getting the most out of Hijabee, the VIP programme is worth looking into early. Points accumulate from your very first bet, so the sooner you start, the sooner you move up the tiers. Higher tiers mean better cashback, faster withdrawals, and access to exclusive promotions that aren't available to standard accounts.

24/7 Live Support — Our team is always online. If this FAQ didn't answer your question, open the live chat and we'll sort it out right away.
18+ Platform — Hijabee is strictly for adults. If you or someone you know needs help with gambling habits, visit our Responsible Gaming page for free tools and resources.
Support Hours

Live chat: 24 hours, 7 days a week
Email response: within 2 hours
Deposit queries: resolved in under 20 minutes
Withdrawal processing: same day for mobile wallets

Support Language

Our support team handles queries in both English and Bengali. You can write to us in whichever language you're most comfortable with and we'll respond in kind.

Email Support

For non-urgent queries or if you need to attach documents (e.g. transaction screenshots), email us directly:

[email protected]
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18+ only  |  Play responsibly  |  Responsible Gaming  |  Terms & Conditions